FAQ
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What are your store hours?
Max Tan is open from 8am – 11pm (M-F), and 10am - 8pm (S-S)
I've got a coupon or special offer. What do I need to do?
Our coupons/specials are for local residents who are 18 years and older - so please bring your ID and your printed special offer.
We do limit our introductory specials to one per person per year.
Do I have to make an appointment for a tanning session?
Not at all! Just come on in and we'll get you in the bed of your choice... in a flash!
May I tan at any Max Tan?
Absolutely! Auto-bill (EFT) members have access to all Max Tan locations.
Do I have to wait 24-hours between tanning sessions at Max Tan?
Yes. Texas State Law prohibits anyone from tanning more than once within 24 Hours. We have both legal and software restrictions that will not allow us to tan you again until at least 24 Hours from the last time you tanned. Unfortunately, this is not something that we have control over.
Please remember that this law applies to UV beds only, and not to Sunless.
How old do I have to be to tan?
Persons under 18 years of age must have a parent/guardian sign a consent form.
Persons under 16 1/2 years of age may not tan.
Do I really have to wear approved eye protection/goggles?
Yes. State and Federal Law both requires it.
Could I take my child with me in a tanning room if there was no other alternative?
Under State & Federal Law, you may not have any other person in the room with you when you are tanning. This includes children. We are required to enforce these laws.
Do I need a credit/debit card to purchase a membership at Max Tan?
You will need a credit/debit card to ENROLL on one of our auto-bill (EFT) programs, but we do allow you to make in-store payments.
I have a friend or family member that will be paying for my membership. Do they have to come in as well?
Yes. The person being charged for tanning services or products must be present to give their initial authorization. Once they have given their initial authorization for the monthly membership charges, they will not be required to visit us again.
Can I share my membership with a friend or family member?
No. Due to State & Federal Laws, only one person is allowed to tan on an account at a time so that the dates & times of each tan by that specific person may be registered as required by law.
Can I be refunded for a month in which I was billed but did not tan?
When you are on an auto-bill (EFT) membership, you are responsible to pay your dues each month whether or not you choose to use the service - therefore we do not provide a refund if you choose not to use the service.
Can I freeze my account?
Of course! If you are on an EFT program and would like to take some time off - FREEZE your program. You can freeze your program for as long as you like. While frozen we reduce your monthly payment to $5 per month. We will continue to bill you $5 per month until you unfreeze your account. When you return, you will not have to pay an enrollment fee and your normal monthly rate will still be honored.
How can I update my checking or credit card information if I need to change the account or card on which i'm billed?
All you need to do is bring the new card by the close of business on the 19th of the month (that's our cut off date for anything relating to billing). Your new billing information will be used on that month�s billing cycle.
What is the cut off day for making any changes to my account's billing information or to freeze/cancel my account?
Any changes made to your account by the close of business on the 19th of the month will take effect at midnight on the 20th.
What if I want to unfreeze my account early?
You may unfreeze your account at any time. You will be charged a pro-rated monthly fee to restart your program and your billing will resume the next month.
What if I need to cancel my program?
All you need to do to cancel your program is stop by your local Max Tan and fill out a cancellation form.
Auto-bill (EFT) customers, whose account is current, may cancel in the store at any time. As long as you cancel by the close of business on the 19th of the month you will not be billed again. Cancellations received after the 19th of the month will expire on the 19th of the following month.
We do not accept any requests verbally, or via fax or email.
I would like to work at Max Tan? How do I apply?
Please click here and then "Apply Online"